Support Infrastructure
OU Information Technology and the Mewborne College of Earth and Energy have partnered to provide a support infrastructure for the laptop policy. This includes wireless coverage, repair services, network file storage, and classrooms with additional power and network capability.
Wireless:
Sarkeys Energy Center and all College of Engineering buildings (Felgar Hall, Carson Engineering Center and Engineering Lab) have wireless coverage throughout. To connect, simply choose the network called “ANY”. If your laptop is not equipped with a wireless card, one may be purchased for $25 in the Felgar Hall Service Center Room 300.
Click here to see the campus wireless map and OU IT Service Center locations http://www.ou.edu/itlabs/resources/studentMap.pdf
Repair Services:
The OU IT Service Center in Sarkeys Energy Center (SEC), Room 1024 provides MCEE students support for all their computing needs. The IT Service Center is a Dell and Apple certified warranty repair center, but repairs all brands of computers. This service is free of charge, but students must pay for any parts or additional software required. There are also three other IT Service Centers on campus, located in Felgar Hall Room 300, Gould Hall Room 264 and Couch Tower Room W146. Our Couch location is open 24 hours for your convenience.
Network Storage:
500 MB of network storage space is provided for MCEE students to store homework, projects or other files. This space is automatically mapped as G:\ in the student computer labs. For assistance connecting to the G:\ drive from home or wireless, contact the IT Service Desk at 325-HELP, visit the any of the service center locations, or log on to http://support.ou.edu.
Financial Aid:
To help aid in the purchase of a new laptop, students may apply for the Robert B. Lewis Computer Loan at http://financialaid.ou.edu/forms/2007-2008/Inst_Loan_Appl.pdf
If you are experiencing difficulties with your computer or are having networking issues either send an e:mail to: needhelp@ou.edu describing your problem or click on the following link: http://webapps.ou.edu/support/. You will then login under the "To Ask A Question" section. This will take you to the incident screen. Fill out and submit the incident report. An IT representative will contact you and help you resolve your problem.
Experiencing Difficulties:
If you are experiencing difficulties with your computer or are having networking issues either send an e:mail to: needhelp@ou.edu describing your problem or click on the following link: http://webapps.ou.edu/support/. You will then login under the "To Ask A Question" section. This will take you to the incident screen. Fill out and submit the incident report. An IT representative will contact you and help you resolve your problem.
Incidents are how requests to the IT department are created and managed. Once you create an incident, the IT staff will interact with you to help resolve your issue to your satisfaction.
To create a new incident
- Click on the "Create New Incident" link
- Fill in the description of your request (you may select from pre-populated requests by pressing the magnifying glass () on the right).
- Press the Submit button
Or ...
- Navigate to the Self-Service / Incidents link
- Press the New button
- Fill in the description of your request (you may select from pre-populated requests by pressing the magnifying glass () on the right).
- Press the Submit button
Status
To check on the status of your incidents, navigate to the Self-Service / Incidents link and select the incident you are interested in by pressing the Incident number link.
Updates
Once you are viewing the incident (see status, above), you can add additional comments and press the submit button to record your comments.
Closure
When an incident has been worked to your satisfaction, you may "close" it by:
- Selecting the incident
- Optionally adding any closing comments
- Press the Close button
Once an incident has been closed, it will no longer appear on your Incident list.
Notification
You may be notified, via email, when your incidents have been opened, updated with new information, or closed.
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